Booking Conditions & Cancellation Policy
Courses require a minimum of 4 participants to run. In the event of a course being cancelled, participants will receive a full refund. The English Course Madrid aims to contact you a week in advance if a course is cancelled.
Please note that the course description is intended as a guide. The teacher reserves the right to deviate somewhat from the description in order to best accommodate the needs of the students and the dynamic of the group.
Should a participant need to cancel 3 weeks or more prior to a course, they will receive a full refund.
Should a participant need to cancel between 3 weeks to 1 week prior to the start of a course, they may transfer to another course or event of equal value or receive credit to be used within 12 months of the date of the initial payment.
Cancellation or transfer requests made 1 week prior or less to a course or event will not receive a refund, but will receive credit or the option to transfer to another course.
On the day the course begins or beyond this point, we cannot provide refunds, but if a students need to transfer to another class/time we will accommodate him/her as much as possible.
We cannot confirm your place on a course until we have received 50% of the course price.
If you have any questions with regards to our terms of booking, please call us on 615 521 096 or email The English Course Madrid at firstname.lastname@example.org
In the event that you are unhappy with any aspect of the course, please contact us immediately at email@example.com. The sooner we receive the complaint, the sooner we can respond to it. Complaints that come to us early will be dealt with on a case by case basis according to individual circumstances.
Complaints made at the end of the course: If the complaint is about the quality of the course, we will assess the complaint on the basis of all the feedback that is given to us by attendees – if the feedback is generally positive, then individual negative feedback will be considered in the context of the course description and whether the brief was more or less adhered to by the teacher. Unless the teacher deviated significantly from the course outline, then we will assume the course achieved its aim.